Terms and Conditions

Identity of the owner of the web

This website belongs to Abraham Jesús Marrero Herrera and in order to comply with the Law of Services of the Information Society and Electronic Commerce (LSSI) we provide our data.

Social Name: Abraham Jesús Marrero Herrera
CIF: 78560847T
Address: Ctra. Tacoronte-Tejina 36 planta alta, 38350 Tacoronte, Santa Cruz de Tenerife, Spain.
Email: info@riveromusic.com

Pricing policy

We are a retail company with fiscal headquarters in the Canary Islands and therefore the prices published on this website include the local taxes of the Canary Islands.

PAYMENT METHODS

PayPal

At the end of the purchase process, the client is redirected to a secure PayPal page to proceed with the payment. Paypal is the international leader in Internet payments and allows you to send and receive payments online safely and conveniently. All purchases whose payment has been made by PayPal are insured.

Wire transfer

Payment is made with a bank transfer to the checking account

IBAN: ES21 2100 6728 3602 0011 9519

indicating in the same the order number and the name of the person that appears in the order. When the transfer is effective we make the shipment immediately. If you want to speed up the operation you can send us a receipt of the same to info@riveromusic.com

Credit or debit card

For this type of payments, we have a Redsys software that we do not have access to except to know if the payment has been made or not. This means that we never have access to the data of the cards nor can we make charges manually, everything has to be processed through the web.

This software usually gives an error when you finish the payment you want to return to the Rivero website, but that does not mean that the payment is badly done but for a reason that we can not solve, the card payment software is not able to return to our website

SHIPMENTS

Our store makes the shipments through Correos Spain, in the ordinary mail mode. It has no tracking number and therefore the goods travel without insurance and at the buyer's risk. The shipment may take between 2 and 10 business days to arrive at your destination if you are within Spain.

WARRANTY

The products marketed enjoy the 2-year guarantee stipulated by law and will be covered by the manufacturer of the product.

The warranty does not include deficiencies caused by negligence, bumping, use or improper handling, unsuitable tension, or materials subject to wear and tear due to normal use.

In those incidents that justify the use of the guarantee, will opt for repair, replacement of the item, rebate or refund, in the terms established by law.

The guarantee will lose its value in the following cases:

- If some of the data of the same or the proof of purchase are modified, altered or replaced.
- If the identification number or the guaranteed device itself is manipulated or repaired without the knowledge of the Technical Service.

RETURNS

You can return any product if you wish, using your right of withdrawal, for which you have 30 days from the time of order.

You must use the email info@riveromusic.com to communicate the return informing if you so wish of the reasons for it. In this case, the shipping costs of the return are borne by the buyer.

Upon receiving the return, provided they are in perfect condition, both the product and its packaging, will proceed to enter the amount equivalent to the cost of the product in the current account that you indicate, which must be in the name of the same person who made the order or making a payment if you have paid with a credit card.

Remember that we can not be held responsible for the shipments that you send us when you want to return a product, we recommend using trusted couriers or certified postal service with acknowledgement of receipt.


Cookies policy

What are cookies?
Cookies are files that can be downloaded to your computer through web pages. They are tools that have an essential role in the provision of numerous services of the information society. Among others, they allow a website to store and retrieve information about the browsing habits of a user or their team and, depending on the information obtained, they can be used to recognize the user and improve the service offered.

Types of cookies
Depending on the entity that manages the domain from which the cookies are sent and treat the data obtained, two types can be distinguished:

Own cookies: those that are sent to the user's terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the user is provided.
Third party cookies: those that are sent to the user's terminal equipment from a computer or domain that is not managed by the publisher, but by another entity that processes the data obtained through the cookies.
In the event that cookies are installed from a computer or domain managed by the publisher itself but the information collected through them is managed by a third party, they can not be considered as own cookies.

There is also a second classification according to the period of time they remain stored in the client's browser, which may be:

Session cookies: designed to collect and store data while the user accesses a web page. They are usually used to store information that only interests to keep for the provision of the service requested by the user on a single occasion (eg a list of products purchased)
Persistent cookies: the data is still stored in the terminal and can be accessed and processed during a period defined by the person responsible for the cookie, which can range from a few minutes to several years.
Finally, there is another classification according to the purpose for which the data obtained are treated:

Technical cookies: those that allow the user to navigate through a web page, platform or application and the use of different options or services that exist in it, such as controlling traffic and data communication, identifying the session , access restricted access parts, remember the elements that make up an order, perform the purchase process of an order, make the application for registration or participation in an event, use security elements during navigation, store contents for the dissemination of videos or sound or share content through social networks.
Personalization cookies: they allow the user to access the service with some predefined general characteristics based on a series of criteria in the user's terminal, such as the language, the type of browser through which the user accesses the service, the configuration regional from where you access the service, etc.
Analysis cookies: they allow the person responsible for them to monitor and analyze the behaviour of the users of the websites to which they are linked. The information collected through this type of cookies is used in the measurement of the activity of the websites, application or platform and for the elaboration of navigation profiles of the users of said sites, applications and platforms, in order to introduce improvements in function of the analysis of the usage data made by the users of the service.
Advertising cookies: allow the management, in the most efficient way possible, of the advertising spaces.
Behavioural advertising cookies: they store information on the behaviour of users obtained through the continuous observation of their browsing habits, which allows the development of a specific profile to display advertising based on it.
Cookies from external social networks: they are used so that visitors can interact with the content of different social platforms (facebook, youtube, twitter, linkedIn, etc.) and that they are generated only for the users of said social networks. The conditions of use of these cookies and the information collected are regulated by the privacy policy of the corresponding social platform.

Deactivation and elimination of cookies
You have the option to allow, block or eliminate the cookies installed on your computer by configuring the browser options installed on your computer. When you disable cookies, some of the available services may no longer be operational. The way to disable cookies is different for each browser, but it can usually be done from the Tools or Options menu. You can also consult the browser's Help menu where you can find instructions. The user may at any time choose which cookies he wants to work on this website.

You can allow, block or delete the cookies installed on your computer by configuring the browser options installed on your computer:

Microsoft Internet Explorer or Microsoft Edge: http://windows.microsoft.com/es-es/windows-vista/Block-or-allow-cookies
Mozilla Firefox: http://support.mozilla.org/es/kb/impedir-que-los-sitios-web-guarden-sus-preferencia
Chrome: https://support.google.com/accounts/answer/61416?hl=en
Safari: http://safari.helpmax.net/es/privacidad-y-seguridad/como-gestionar-las-cookies/
Opera: http://help.opera.com/Linux/10.60/es-ES/cookies.html
In addition, you can also manage the cookie store in your browser through tools such as the following:

Ghostery: www.ghostery.com
Your online choices: www.youronlinechoices.com/en/


Cookies used on this website
_ga
Duration: 2 years
Description: It serves to distinguish users. Generated by Google Analytics. Google stores the information collected by cookies on servers located in the United States, complying with European legislation in terms of protection of personal data and agrees not to share it with third parties, except when required by law or necessary for the operation of the system. Google does not associate your IP address with any other information you have. If you wish to obtain more information about the cookies used by Google Analytics, please access this address: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en&csw=1
Type: Third
Purpose: Analytical


_gat
Duration: 1 year
Description: Used to show our advertising on other pages of the Google network. Generated by Google Analytics. Google stores the information collected by cookies on servers located in the United States, complying with European legislation in terms of protection of personal data and agrees not to share it with third parties, except when required by law or necessary for the operation of the system. Google does not associate your IP address with any other information you have. If you wish to obtain more information about the cookies used by Google Analytics, please access this address: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en&csw=1
Type: Third
Purpose: Advertising behaves


_gid
Duration: 1 year
Description: Generated by Google Analytics. Google stores the information collected by cookies on servers located in the United States, complying with European legislation in terms of protection of personal data and agrees not to share it with third parties, except when required by law or necessary for the operation of the system. Google does not associate your IP address with any other information you have. If you wish to obtain more information about the cookies used by Google Analytics, please access this address: https: //developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage? Hl = en & csw
Type: Third
Purpose: Advertising behaves

 

datr
Duration: 2 years
Description: Facebook uses security cookies. This security system called "Delta" checks on each login if the user account is being fraudulently used by a third party. This check is made with the DATR cookie and the information it contains.
Type: Third
Purpose: Social networks


fr
Duration: 3 years
Description: Identification of the user in the social network. You have 2 parts: The first part of the cookie file is a browser identifier, which is used to identify the web browser. The second part of the cookie file is an encrypted version of the user's Facebook registered ID. Identification of the user is re-encrypted every hour at a different value.
Type: Third
Purpose: Social networks


sb
Duration: 2 years
Description: Allows integration with Facebook
Type: Third
Purpose: Social networks


APISID
Duration: 2 years
Description: Description: When you create or log in to a Google account, this cookie is stored on your computer in order to remain connected to your Google account when you visit your services again. While you remain with this active session and use add-ons on other websites like ours, Google will use these cookies to improve your user experience.
Type: Third
Purpose: Analytical


HSID
Duration: 2 years
Description: When you create or log in to a Google account, this cookie is stored on your computer in order to remain connected to your Google account when you visit your services again. While you remain with this active session and use add-ons on other websites like ours, Google will use these cookies to improve your user experience.
Type: Third
Purpose: Analytical


NID
Duration: 6 years
Description: The purpose of this cookie is to store information about your preferences.
Type: Third
Purpose: Personalization


SAPISID
Duration: 2 years
Description: Description: In some pages of our Website we have videos embedded in YouTube, it is a Google service. Its use implies the remission of this cookie in addition to the cookies that Google requires if you keep the session active with your account, in order to visualize the embedded videos, estimate the bandwidth and show how many times it has been played.
Type: Third
Purpose: Analytical


SID
Duration: 2 years
Description: When you create or log in to a Google account, this cookie is stored on your computer in order to remain connected to your Google account when you visit your services again. While you remain with this active session and use add-ons on other websites like ours, Google will use these cookies to improve your user experience.
Type: Third
Purpose: Analytical


SSID
Duration: 2 years
Description: When you create or log in to a Google account, this cookie is stored on your computer in order to remain connected to your Google account when you visit your services again. While you remain with this active session and use add-ons on other websites like ours, Google will use these cookies to improve your user experience.
Type: Third
Purpose: Analytical


phpsessid
Duration: Ends when the browser is closed
Description: Set the session of the user who visits the site. It is used to identify and manage the state and value of the session variables of a particular user, transferring this information through the website.
Type: Own
Purpose: Technique


1P_JAR
Duration: 7 days
Description: Transfer data to Google.
Type: Third
Purpose: Analytical


Acceptance of the Cookies Policy
Our website assumes that you accept the use of cookies. However, it shows information about your Cookies Policy at the bottom or top of any page of the portal with each login in order for you to be aware

Given this information, it is possible to carry out the following actions:

Accept cookies This warning will not be displayed again when accessing any portal page during this session.
Close. The notice is hidden on this page.
Modify your configuration You can get more information about what cookies are, know the Cookies Policy and modify the settings of your browser.

PERSONAL DATA PROTECTION

In compliance with the provisions of the Organic Law 15/1999, of December 13, on the Protection of Personal Data, RiveroMusic.com, informs its clients that all personal data they provide will be included in an automated data file of personal character, created and maintained under the responsibility of RiveroMusic.com.

The purpose of this file is to facilitate the processing of orders and inform our customers. RiveroMusic.com guarantees the security and confidentiality of the data provided.

In this way, it undertakes to comply with its obligation of secrecy of personal data and its duty